FAQ: answers to frequently asked questions
For citizens of Thailand: credit card, ID, driving license.
Or you can come to our office and book a car by paying a deposit.
Any changes to the car rental contract must be agreed in advance, not later than 3 days before the end of it.
You can familiarize with insurance policies by the following link:
Insurance of rental cars in Thailand
All MAKS Car Rental vehicles are insured for commercial use (car rental insurance) with an excess of 5000 baht for passenger cars and 7000 for SUVs, pickups, 7 seater cars and minivans. The excess (deductible) applies to each insured event.
The insurance includes the following:
CDW - Collision Damage Waiver (Third Party damage insurance)
LDW- Loss Damage Waiver (insurance for vehicle damage or loss)
TP – Theft protection (insurance from theft)
Insurance coverage:
Third Party damage compensation
In cases of personal injury or death covers up to 1 million baht per person, but not more than 10 million baht per insurance event
In case of third party property damage, the maximum coverage is up to 1 million baht per insurance event by CDW (Collision Damage Waiver) + LDW (Loss Damage Waiver) + TP (theft protection). This insurance includes an excess of 5000 baht for passenger cars and 7000 for SUVs, pickups, 7 seater cars and minivans.
Compensation for damage or theft of the rented vehicle.
Damage compensation to the Renter (driver) and his/her passengers.
All damage is covered except the sum of the excess.
In cases of bodily injury or death – up to 100,000 baht per person.
You can buy SCDW premium insurance (with zero excess), where the deductible will be 0.
SCDW (insurance with a zero excess) for passenger cars will cost an extra 214 baht per day, but not more than 3210 baht per month.
For SUVs, pickups, 7 seater cars and minivans – 321 baht per day, but not more than 4815 baht per month.
Security deposit is also required for insurance with a zero deductible, which is made to resolve issues, which are not covered by the insurance, for example:
To prevent careless driving and car use, all insurance companies in Thailand collect a deductible amount (excess).
If you are at fault for the damages to the car, then the sum corresponding to this damage will be deducted from the sum of the deductible.
In other words, a deductible amount is the maximum amount of your liability for the rented car. The deductible applies to each insured event.
In our company the deposit for a car is the deductible amount (excess).
The deductible is non-refundable if the car is carjacked.
If you are not at fault in a car accident, you will get the sum of the deductible (deposit) back in full when you return the car.
Credit card is required only for Thai citizens.
Citizens of other countries don’t need to have a credit card to rent a car from us.
You can pay the rental sum and deposit with a bank card if you want. A 3 % commission is taken for credit card payments.
We can deliver / pick-up from Pattaya upon agreement.
If you rent for 7 days or more, – delivery is free of charge.
Map of free delivery in Pattaya (7+ days contract)
If you rent the car for 4-6 days, there is a 300 baht one way delivery charge.
For further distances outside Pattaya, please contact our manager.
You can pick up / return the car at Bangkok airport (only Suvarnabhumi airport) if agreed in advance.
During opening hours from 10.00 to 18.00
Cost - 3500 baht one way.
Unfortunately, we don’t offer this to Bangkok city or other towns.
Look at the alternative to pick up / return the car to Bangkok airport (Suvarnabhumi) if you are going to stay in Pattaya.
We can book a transfer from or to Bangkok airport (Suvarnabhumi)
The taxi driver will meet you at the airport with a MAKS Car Rental sign and bring you to our Pattaya office where you pick up the car. If you arrive outside our opening hours, you will be taken to your hotel and you will get your car the next day at the agreed time.
Transfer cost:
1300 baht - Toyota Corolla (3 seats),
1600 baht - Toyota Innova (5 seats),
2000 baht - Toyota Commuter minibus (8 seats)
We offer transfer services from our parking lot or your hotel to the airport.
You can pick up or return the car from our office during opening hours from 10.00 to 18.00, seven days a week.
Do not panic.
Inform our company representative.
Call the insurance company.
Do this even if you think the damage is insignificant and you have a zero-deductible SCDW. Otherwise, it might turn out that your case will not be acknowledged as insurable and insurance conditions will not be applied
If you are at fault in a road accident, your maximum loss may be up to 5000 baht (7000 baht for SUVs, pickups, 7 seater cars and minivans) depending on the vehicle damage.
For example, if you scratch the door and its repair costs 1500 baht, you will only lose this sum. If the damage sum is 200,000 baht, you will only lose the sum of the excess, that is 5000 baht (7000 baht for SUVs, pickups, 7 seater cars and minivans).
If you are not at fault for a car crash, you will lose absolutely nothing. You will need to present a document from the insurance company which confirms your innocence.
You can make a security deposit in cash or with a credit card.
A 3 % commission is taken for credit card payments.
It will be returned immediately (only in cash) after the vehicle has been returned and inspected by one of our employees.
The rental cost depends on many factors: car type, terms and sometimes rental season, number and type of insurances. You can get accurate information on our site by filling in the order form.